A web-system for processing incoming cases at IEK GROUP
Goals
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Create a case handling system for the first line of customer support
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Simplify administering of the service
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Automate processes so that staff members could work more productively
Background
Tasks
Solutions
How does it work?
Integrations on the project
Project outcomes
About the Company
IEK GROUP is Russia's premier vendor and manufacturer of IEK-branded lighting and electrical equipment, ONI-branded industrial automations, and ITK products for IT applications. IEK has been a reputable brand in Russia and CIS for more than 20 years.